Customer Service
Free shipping on All Orders. No Minimum Purchase
+8615757759002
jiaerweillc@jevmall.com
Free Shipping Over $120*
Whether you are an individual buyer or a business client, we provide a convenient purchase process and reliable logistics services to ensure your orders are delivered safely and quickly across the USA.
Choose the most suitable purchase method based on your needs and order size, and we will provide the corresponding support.
Suitable for individual consumers or small to medium-sized orders, with a simple and convenient process, supporting multiple payment methods including PayPal, credit cards, etc.
Suitable for business clients or large batch orders, offering customized services, supporting TT wire transfer payments, and enjoying better prices and exclusive services.
Select your desired products online, add them to your cart, complete the payment, and we will ship as soon as possible.
Browse and select the products you need on our website, add them to your cart, and modify or remove items at any time.
Tips:
Fill in the shipping address and contact information, select a payment method, and complete the payment process. We support multiple payment methods, including PayPal, credit cards, etc.
Payment Methods:
After successful payment, we will process your order and arrange shipping as soon as possible. You can track your order status anytime via the order tracking system.
Logistics Information:
After successful payment, the system will automatically send an order confirmation email to your inbox, including order details and logistics tracking information.
Order will be processed within 1-2 business days
Order Number
ORD-2023-789456
Payment Date
October 15, 2023
Amount
$3,599.00
We partner with international logistics providers such as DHL and FedEx to ensure your orders are delivered safely and quickly across the USA.
October 17, 2023, 14:30
Tracking Number: FX-234567890
October 16, 2023, 09:15
Items packed and ready for shipping
Estimated October 22, 2023
Estimated October 24, 2023
If you have large batch procurement needs or require customized services, please contact our customer service team, and we will provide tailored solutions.
Reach out via our website's live chat or phone to inform us of your procurement needs and quantities.
Our account manager will communicate with you to understand your specific needs and provide a customized solution and quote.
After both parties confirm order details and pricing, we will send a formal order contract for your signature.
Based on the contract terms, you can make a TT wire transfer to our provided bank account.
Upon receiving the payment, we will arrange production or stock preparation and provide regular updates on progress.
Once production is complete and quality inspection is passed, we will arrange international logistics to ensure safe delivery.
Our customer service team is always ready to assist you with any questions or needs. Please reach out through the following methods:
+17577743835
Working Hours: Monday to Friday, 9:00-18:00 EST
+86 15757759002
Available for online communication; please include your company name when adding
TT wire transfer is a commonly used payment method for international procurement. Below is our bank account information and payment process guide:
Confirm order details and payment amount with the account manager
Make a TT wire transfer to our provided bank account
Send the payment receipt to the account manager or via WhatsApp
We will confirm payment receipt within 1-2 business days and update the order status
Once payment is received, we will arrange production or stock preparation
Payment Method | Fees | Processing Time | Suitable for Orders |
---|---|---|---|
TT Wire Transfer | Low | 3-5 business days | Large orders |
PayPal | High | Instant | Small to medium orders |
Credit Card | Moderate | 1-2 business days | Small to medium orders |
We’ve compiled common customer questions. For additional inquiries, please contact our customer service team.
Imported goods to the USA typically incur customs duties and processing fees. Duty rates depend on the product’s HS code, generally ranging from 0-20%. The customs processing fee is 0.3464% of the shipment value, with a minimum of $27.23 and a maximum of $528.33. Goods valued under $800 may qualify for duty-free treatment (De Minimis). We recommend using the US Customs Service’s HTS code lookup tool or consulting a professional customs broker for detailed duty rates before ordering.
Generally, US customs clearance takes 1-3 business days. However, certain products like electronics, food, or cosmetics may require additional inspections or certifications, extending the process to 5-7 business days. Holidays and customs peak periods (e.g., year-end) may also cause delays. We provide customs clearance updates after shipment to keep you informed.
After your order is shipped, we will send a tracking number and link via email. You can track your order through:
1. Clicking the tracking link in the email to access the logistics provider’s website
2. Logging into our website and checking logistics details in "My Orders"
3. Contacting our customer service team with your order number for the latest updates
We recommend using the official websites of DHL or FedEx for real-time tracking by entering the tracking number.
For bulk purchases, we offer the following discounts and services:
1. Tiered pricing discounts; larger order quantities result in lower unit prices
2. Free sample services (shipping fees apply)
3. Customized packaging and branding services
4. Priority production and logistics arrangements
5. Long-term cooperation rebate program
Contact our account manager for a personalized discount plan based on your procurement needs, order volume, and cooperation frequency.
We purchase shipping insurance for all international orders. If you receive damaged goods, within 72 hours of receipt:
1. Take photos of the damaged goods and packaging
2. Contact our customer service team via email or WhatsApp
3. Provide the order number and details of the damaged items
Our customer service team will respond within 24 hours and arrange a refund, replacement, or partial refund based on the situation. For bulk orders, a dedicated after-sales team will handle the issue.
Fill out the form below, and our customer service team will reach out within 24 hours.
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Product | SKU | Description | Collection | Availability | Product type | Other details |
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